Myth #1 debunked: There is a silver bullet when it comes to measurement.
In my last LinkedIn post, I revealed four of the most common myths I’ve seen while working for over three decades with Communication/PR professionals. Let’s take a more in-depth look at what I’ve dubbed Myth #1:
There is a silver bullet when it comes to measurement.
As much as this would make for a much simpler world, there is no single metric to measure the worth of Communication/PR professionals. There’s both good and bad news that such a metric doesn’t exist. Allow me to explain.
For decades, academics have searched for a single, comprehensive metric capable of proving the priceless contribution made by the dedicated professionals working in these fields. Over time, this search has seen academics on a journey of discovery searching for the holy grail to express our value – from corporate identity, to corporate image and corporate reputation.
Right about now, you’re probably wondering why the emphasis has turned towards corporate reputation in recent times. There’s no denying that reputation is one of communication’s most deeply examined measures with a range of theoretical constructs, making it a real challenge to measure.
So where does that leave Communication/PR professionals? Basically, the worth of both is best understood by expressing and communicating their contribution to organisational success, through a range of metrics. These metrics demonstrate contributions to:
- Financial performance: increased revenue or decreased costs
- Non-financial success: for instance, regulatory approvals and how attractive an organisation may be as an employer
Additionally, the unique insights provided into stakeholder expectations must also be considered (a great example in this case is the approval of new major projects).
As you can see, there is good reason for Communication/PR professionals to draw upon a range of metrics to measure their contribution, as opposed to a single metric.
Are you working in these fields and failing to measure and evaluate your contribution regularly? Perhaps you’re an organisational decision maker wondering why your Communication/PR department doesn’t present you with monthly reports like every other department.
Whichever category you fall into, learn how The Communication Dividend can be of use to you. This industry-shaping measurement framework, delivers a simple, practical approach and is capable of being applied to any organisation. It will mean your Communication/PR department will become more accountable than ever before.
In my next blog, I’ll be exploring Myth #2: All measures are equal.
By Deb Camden